Job Details: CUSTOMER SUPPORT ANALYST
| Job Title: | CUSTOMER SUPPORT ANALYST |
| Company: | iT1 |
| Position Type: | Contract to Hire |
| Pay Rate: | $15/hr neg. |
| Date Posted: | Oct-15-08 |
Serves as first point of contact for computer system related questions and/or problems over a variety of platforms and applications. Responsibilities include maintaining a courteous and professional manner during all telephone, email, and voice mail interactions with customers, accurately and completely documents customer requests and takes appropriate steps to resolve the problem. Fosters teamwork, collaboration, and communication among the staff. Effectively utilizes all resources to identify, troubleshoot, and resolve issues.
MINIMUM REQUIRED: High School Diploma/GED. Six months telephone Help Desk experience or experience assisting customers in resolving computer problems. Must maintain composure and flexibility in a highly unstructured environment. Ability to sit for long periods of time. Ability to remain professional, composed, and analytical with customers under trying circumstances. Ability to meet minimum productivity and performance standards after first 2 months. Ability to quickly learn new programs and technologies. Ability to work independently, with minimal direction.
| Location: [rss] | US-CA-Fresno |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Scott |
| Contact Phone: | 480-422-6944 |
| Contact Email: | scott.brooks@it1.com |
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Contact Comments:
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| email resume | |
Principals only. Recruiters, please do not contact this job poster.
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