Job Details: Product Support Specialist
| Job Title: | Product Support Specialist |
| Company: | Allegiant Search Assoicates, Inc |
| Position Type: | Permanent |
| Pay Rate: | 35-43K (Firm) |
| Date Posted: | Oct-08-08 |
THIS IS AN ENTRY LEVEL POSITION....WITH A STRONG, STABLE SOFTWARE DEVELOPMENT COMPANY.
They can hire 5-6 Qualified People for this Group.
UNFORTUNATELY, THERE IS NO RELO OR SPONSORSHIP OFFERED
PRODUCT SUPPORT POSITION
Southwest Suburbs
35-43K (Salary range is FIRM)
TECHNICAL MUSTS:
MUST have a completed Bachelor's Degree is Computer Science.
2-5 yrs. overall experience
Basic Programming knowledge (C++ or Java)
Database Familiarity (any database: SQL, MYSQL, Oracle, DB2, Access)
Prior Client Support Experience
Prior Customer Interaction Experience
Basic SQL knowledge
Person will go through a 6 month training program that will consist of several learning methods to master the company's software products so they can effectively solve customers problems.
PERSONALITY & CULTURAL PROFILE:
Ability to work in a team environment
Perfect Communication Skills
Exceptional Listening Skills
Articulate
Logical Thought Process
Self-motivated with strong initiative
Ability to mentor and teach others
Desire to grow with the company
Interest in continuing education
Open to travel (After 12-18 mos open to 15-20% travel)
Work with minimal direction from others
Commute time less then 30-45 minutes from office.
MORE ABOUT THE POSITION:
6 Month training program will be completed before you begin speaking to customers. You will need to serve in this position 1.5 - 2 years before advancing within the company.
Mission: To support, consult with, and educate our customers, worldwide, in the successful implementation and use of Company products.
The Level 1 Product Support Groups main contribution to the company is to provide remote (and occasional on-site) support to customers, customer teams, and affiliates. This person is able to analyze and resolve user questions and issues in a timely manner. This requires excellent time management, communication and technical skills. Ideally, the Product Consultant possesses a technical background and is familiar especially with distributed environment technologies and mainframe technologies. However, one must recognize this is an entry level position.
In addition to having a strong emphasis with the delivery of customer support, there is a need for the PC to highly regard the development of the unit and its corresponding team members. Following table outlines the key responsibilities of the level 1 Product Consultant: Each criterion has three levels - Basic, Master and Expert with increasing level of competency.
| Location: [rss] | US-IL- |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Christine Grudecki |
| Contact Phone: | 312.376.3030 |
| Contact Email: | christine@allegiantsearch.com |
| URL: | http://www.allegiantsearch.com |
Principals only. Recruiters, please do not contact this job poster.
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