Job Details: Technical Support Analyst
| Job Title: | Technical Support Analyst |
| Job ID: | db2028 |
| Company: | Gregory Laka & Company |
| Position Type: | Permanent |
| Pay Rate: | competitive |
| Skills: | MS Windows Workstation, laptop/notebook supoort, MS Office 2003 &2007, MS XP & Vista, MS Outlook |
| Date Posted: | Oct-08-08 |
DUTIES: You will be responsible for: (1) Performing levels 1,2, and 3 of technical support in this combination hands on technical role, executive and “high touch” end-user help desk role; (2) Providing technical support from the time of incident reporting to resolution for desktop, application and telecommunications needs; (3) Providing support via email, IM, phone support, and face to face hands-on technical desk side support as needed based on the issue at hand; (4) Prioritizing support requests, documenting status in an on-line ticketing system, and working issue through to resolution, escalating where necessary to subject matter experts (SME's) on the support team; (5) Working on roll out of new services and equipment, migrating applications to new releases, converting services to new vendors and implementing new infrastructure to support end users; (6) Identifying recurring problems, identifying root cause, and executes the necessary steps to eliminate possibility of reoccurrences; (7) Supporting the organizations Blackberry and cell phone users by provisioning new service and troubleshooting problems with existing service; (8) Supporting the organizations Windows workstations and laptop environment; (9) Providing support coverage during non-business hours on a rotation basis with other staff members (not labor intensive); (10) Evaluates and purchases equipment and accessories and evaluates, manages, vendors and costs on an on-going basis.
REQUIRED:
Must have an undergraduate degree from an above average university with an above average GPA. (If you graduated in the top 10% of your class, you will be average in this work environment).
STRONG/CURRENT technical support performing levels 1, 2, and 3 in a medium to large CORPORATE enterprise IT environment.
Must have strong/current experience in a high touch, professional, customer service oriented MEDIUM TO LARGE CORPORATE end-user support organization.
Ideal candidates would come from prestigious law firms, prestigious public accounting firms or “The Big Four”, brokerage or investment banking organizations, etc.
Must have STRONG/CURRENT (at least 3 years hands on support and configuration/installation):
*MS WINDOWS workstation and laptop/notebook support.
*MS OFFICE 2003 and 2007.
*MS XP and VISTA.
*MS Outlook client configuration and usage; email, calendaring, contact management.
*Spam detection and filtering tools.
*Remote workstation support.
*Desktop backup and restoration procedures.
*Virus detection, prevention and removal techniques.
*Active Directory user provisioning.
*Exchange user provisioning.
*Group Policy management.
*WSUS and other software management tools.
*Windows image creation, provisioning and management.
*Blackberry enterprise activation and device troubleshooting.
*Blackberry Curve usage and support.
*Cellular/WAN/aircard provisioning and troubleshooting.
Pluses: SharePoint server. Exchange server. Blackberry Enterprise Server. Avaya telephone systems. VOIP.
Personality traits (mandatory):
Passionate about exceeding customer expectations.
High degree of corporate professionalism.
Patient and helpful under pressure.
Articulate (oral and written communication skills).
Expert troubleshooting and problem solving skills.
Organized and efficient. Responsible. Delivers results.
Thrives on challenge.
| Location: [rss] | US-IL-Chicago |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Greg David |
| Contact Phone: | 312-922-7100 |
| Contact Email: | greg.david@laka.com |
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Contact Comments:
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| Send a Word Doc resume to greg.david@laka.com and put in the subject line db2028. | |
Principals only. Recruiters, please do not contact this job poster.
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View other jobs requiring these skills: MS Windows Workstation,
laptop/notebook supoort,
MS Office 2003 &2007,
MS XP & Vista,
MS Outlook
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