Job Details: Customer Researcher/Analyst
| Job Title: | Customer Researcher/Analyst |
| Company: | Incontext Design |
| Position Type: | Permanent |
| Pay Rate: | $55-75K |
| Date Posted: | Sep-23-08 |
Customer Researcher/Analyst
Curious about people, Creative, Smart & Quick
If this describes you read on?
• Does working in a team-based, collaborative environment interest you?
• We are looking for people who are curious about people.
• We are looking for individuals who can understand technology?do you wish that
software would work the way you want it to?
• Does finding the right piece to a puzzle bring you satisfaction?
• Do you enjoy travel?
Help client companies by researching their customer's or employee's behavior and then designing solutions.
Our client is looking for candidates who answered yes to the above. Their customer centered team-based approach is the framework for designing technology solutions such as applications, websites, internal systems, etc. that their clients require help with? Contextual Design is their front-end, customer-centered design methodology used and taught world-wide. Our client engages many Fortune 1000 companies, helping them design innovative solutions for their customers and employees.
As a new team member you'll receive training and mentoring to excel as a Work Practice Designer. This means you'll actively participate in user research, understanding the user's work practice and bring that understanding into the full design process; helping to create solutions for our clients. Being a part of this innovative, disciplined process provides skills and training that our employees believe to be invaluable -- and produces best-in-class designs for clients.
Those who have a background in the social sciences and humanities, technical writing, human-computer interaction, business analysis, information systems, user research or other related fields are ideal candidates for our Work Practice Designers. Or perhaps you are a product manager or software engineer who wants to work in a small company environment and focus on designing products that are driven by actually face-to face customer research.
This position is ideal for someone with a Bachelor's degree and 3-4 years of experience -- or candidates with a Masters or PhD with 2+ years experience -- and who are looking to expand their horizons by performing in a fast-paced, consulting environment. Travel is expected as part of this job.
We are looking for people with these characteristics:
• Excited to produce innovative and practical designs that impact the life and work of the end user/employees while meeting the business needs of our clients
• Exceptional communication skills, both writing and presentation
• Good interpersonal skills, can get along easily with others working on small, collaborative teams over extended periods of time while maintaining a positive attitude
• Eagerness to learn the Contextual Design process and follow it
• Able to track activities, stay organized, and eventually lead projects
Additional useful characteristics:
• Experience with user research work
• Project management experience
Special consideration will be given to candidates with any of the following: background in business process redesign, Six Sigma and/or speaks multiple languages.
Join the organization that is in the forefront of technological design and client satisfaction with their user friendly, customer-focused processes.
Interested candidates are to send their resumes, cover letter and salary requirements to careers@incontextdesign.com.
We offer an excellent benefit package, competitive salary and an opportunity to learn from industry leaders.
EOE
| Location: [rss] | US-MA-Concord |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Christine Rocha |
| Contact Phone: | 781.665.2813 |
| Contact Email: | crocha@hcr-group.com |
| URL: | http://www.incontextdesign.com |
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Contact Comments:
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Please send resume and salary requirements to: careers@incontextdesign.com |
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Principals only. Recruiters, please do not contact this job poster.
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