Job Details: Macintosh Desktop Support
| Job Title: | Macintosh Desktop Support |
| Job ID: | mrcc-aj-mac |
| Company: | MRCC (www.mrcc1.com) |
| Position Type: | Contract |
| Pay Rate: | doe |
| Skills: | Apple MAC OS X |
| Date Posted: | Sep-19-08 |
Require Local candidates only
6+months
POSITION ACCOUNTABILITIES AND DELIVERABLES
Provide Macintosh desktop technical support and troubleshooting to internal clients in Boston and Wilmington locations.
Monitor Remedy ticketing queue to ensure customer requests are addressed in a timely manner
* Document all troubleshooting in Remedy tickets.
. Inform customers of any unusual delays in the resolution of his/her call.
. Keep current on technical related issues as it relates to the hardware and software used in our environment.
* No supervision of others. Heavy interaction with both internal clients and peers within department.
SKILLS/COMPETENCIES:
Required: Macintosh troubleshooting experience with OSX operating systems and related Microsoft Office software, Lotus Notes, and connectivity software (dial-up, broadband, wireless, etc.). Basic understanding of networking is required.
Preferred: Hands-on installation and troubleshooting experience with the software and hardware mentioned.
Required: Strong organization, interpersonal, communication, and problem solving skills.
EDUCATION & EXPERIENCE:
Required: 1-2 years MAC Desktop Support experience
Preferred: BS or related work experience
For any additional info call me 781 273 5050 and *230 (star two three zero)
| Location: [rss] | US-MA-Wilmington & Boston |
| Telecommute: | No (Onsite Position) |
| Contact Name: | |
| Contact Phone: | 781 273 5050 Ext: *230 |
| Contact Email: | anair@mrcc1.com |
| URL: | http://www.mrcc1.com |
Principals only. Recruiters, please do not contact this job poster.
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