Job Details: Infrastructure Support Specialist
| Job Title: | Infrastructure Support Specialist |
| Job ID: | 1937 |
| Company: | ASAP Staffing LLC |
| Position Type: | Contract |
| Pay Rate: | DOE |
| Skills: | ITIL, support |
| Date Posted: | Sep-18-08 |
Infrastructure Support Specialist
8 Months Contract in Plano, TX
Service Desk Engineer supporting our IT Service Management (ITIL) initiatives and managing/Supporting technology in support of key process areas such as:
(a) Incident Management
(b) Problem Management
(c) Change Management
(d) Request Management
(e) Service Catalog
(f) Service Level Management
(g) Configuration Management
(h) Knowledge Management.
Minimum Job Requirements:
1. Superb team leadership and management skills.
2. ITIL Foundation certified or equivalent experience.
3. Superb analysis and troubleshooting skills
4. Infrastructure and Application development experience, baseline support experience, demonstrated customer communication skills, and excellent interpersonal communications
5. Experience with Project Lifecycle Methodologies.
6. Previous experience with IT Service Management deployment or initatives.
7. 5+ years experience developing and supporting tools and/or applications in a large, complex, multi-customer IT organization
8. Undergraduate degree in Management Information Systems, Computer Science, or Math preferred
Principal Accountabilities:
1. Help Lead, Support and shape the ITSM Program (ITIL) initiatives and managing technology in support of key process areas such as,
(a). Incident Management,
(b). Problem Management,
(c). Change Management,
(d.) Request Management,
(e) Service Catalog,
(f) Service Level Management,
(g). Configuration Management,
(h). Knowledge Management.
2. Requirements Management in support of Software Development Lifecycle or Infrastructure Management processes and control.
3. Issue/Scope/Risk Management, Work Request and Issues Workflow Tracking, Process Modeling, and Metrics Reporting across the Enterprise.
4. Provide primary/backup support as well as beta testing, new release testing/implementation, performance tuning, and standards and best practices development for the Service Desk management tool suite (HP Service Center/Peregrine or equivalent tool).
5. Partner across many areas such as UNIX, Distributed, and Network Engineering, Web Hosting, Middleware, DBA, Enterprise Test Center, Systems Management, Application Development and baseline teams across all divisions, and the Support Center.
6. Perform hardware refreshes and Operating System and tool infrastructure upgrades.
7. Facilitate sharing of tools information through Brown Bag sessions, Road Shows, demos, and formal/informal training to the company and functional customers.
8. Partner with PMO, Capabilities, Enterprise Test Center (ETC) and Process Improvement teams to provide solutions that meet the needs of new processes.
Key Technologies:
1. Help Desk Technology such as HP Service Center (Peregrine)/ Service Management or equivalent technology
2. Asset Management technology such as HP Asset Center or equivalent technology
3. Knowledge Management technology such as ATG / Promis KnowledgeCenter and Enterprise Search (Self Help).
4. Integration technology such as HP ConnectIT, HP SDKAuto, or SOA.
5. Request Management technology such as HP Service Request.
| Location: [rss] | US-TX-Plano |
| Telecommute: | No (Onsite Position) |
| Contact Name: | ASAP Staffing LLC |
| Contact Phone: | 678-919-9082 |
| Contact Email: | spatro@myasap.com |
Principals only. Recruiters, please do not contact this job poster.
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