Job Details: Technical Support Engineer
| Job Title: | Technical Support Engineer |
| Job ID: | 1542 |
| Company: | Direct Technology |
| Position Type: | Permanent |
| Pay Rate: | DOE |
| Skills: | NAS or SAN and Linux |
| Date Posted: | Sep-17-08 |
Technical Support Engineer
Essential Duties and Responsibilities:
- Be responsible for Troubleshooting and resolving situations that the Company Technical Support has been unable to solve.
- Gather information related to the customer technical issues
- Assist customer in resolving technical issues. Utilize Internal technical teams to develop potential solutions to technical issues, determine final solutions and assist customers in implementing the resolution.
- Provide technical feedback to engineering concerning product changes and enhancements, design, reliability, maintenance problems or bugs.
- Responsible for quality check technical product documentation.
- Create documentation of escalation
- Establish and knowledge transfer process from escalation
Qualifications:
- 5 years experience in a customer facing senior technical support position is required.
- 5+ years supporting Linux bases high availability servers and storage systems is required.
- 3 or more years in escalation support is desired.
- Strong understanding of Network architectures including the roles of routers, and switches RAID and storage systems, NAS and/or SAN storage and surrounding infrastructure, AC/DC power supplies
- Extensive knowledge of data center deployments and environments is desired.
- Knowledge of Vmware and Xen desired
- Demonstrated excellent customer service experience working with customers in mission critical situations
- Ability to write appropriate scripts to assist in the data collection and diagnosis process.
- Ability to follow standard engineering principles and practices.
- Ability to develop and communicate clear resolution plans.
- In-depth knowledge of X86 architecture, common implementations and supplier components (motherboards, CPU, memory), LINUX (and its variants) configuration, administration and technical support and/or Windows NT/2000/2003 configuration, system administration and technical support.
Travel could be 10% (domestic and international as required)
| Location: [rss] | US-CA-East Bay |
| Telecommute: | No (Onsite Position) |
| Contact Name: | |
| Contact Phone: | |
| Contact Email: | mbozinovski@directtechnology.com |
Principals only. Recruiters, please do not contact this job poster.
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