Job Details: CCNA for Technical Support (Level III) Engineer in Growing/Stable Firm
| Job Title: | CCNA for Technical Support (Level III) Engineer in Growing/Stable Firm |
| Company: | Riccione Resources, Inc. |
| Position Type: | Permanent |
| Pay Rate: | 70k - 90k+, Bonus(up to 10%), 401K Match |
| Skills: | CCNA, Ethernet, VLAN, TCP/IP |
| Date Posted: | Sep-16-08 |
Riccione Resources, the Recruitment Firm with 20+ years of experience representing technology firms, is proud to announce a Technical Support Product Expert position with a Dallas company experiencing rapid growth (25% - 30% per year). This opportunity will enable you to work on the global market with a list of top national and international firms building state-of-the-art networking products for the 21st century. Our client is a major market holder, the product is state-of-the-art and is highly desirable by carriers.
Brief Description: The Product Expert will be responsible for maintaining the technical expertise necessary for the education and support of Ethernet products to internal and external customers. Interaction with local engineering staff and global clientele.
What will you be doing?
* Developing an in depth knowledge of the technology implemented in the product.
* Managing escalated customer calls and bringing them to a timely resolution.
* Assist customer type approval and certification processes.
* Interface between engineering and regional support teams
* Creating the product's Technical Training, Troubleshooting Manual and Technical Tips.
* Reviewing internally and externally directed documentation on the product for clarity and correctness.
* Regular meeting with engineering to make sure that product issue are resolved timely.
* Occasional On-Site troubleshooting support
* Participation in 7*24 TAC-3 on-call duty (remote only)
* Work as part of a global team with world-wide internal and external exposure at specialized technical level
What kind of candidate are we looking for?
Someone who is interested in taking the next step in technical support or someone looking for a change in responsibilities and a career growth opportunity. You must have a strong combination of technical and communications skills. We also need a candidate with the following background:
- * Experience in Customer Support, Technical Training, Engineering (Software/Hardware), Systems Verification or CCNA in the telecommunications industry
* Excellent presentation and communication skills
* Considerable knowledge in Ethernet, Ethernet First Mile, TCP/IP, VLAN. Prefer some experience and willing to train.
* Team player who is self motivated and can work independently
* Ability to foresee and adapt in a rapidly changing environment
* Ability and willingness to travel(25%) regularly within the US and to a lesser extent abroad for internal enabling activities and customer trials
* Preferred a Bachelor degree in engineering, computer science or related area.
Relocation: Will assist.
| Location: [rss] | US-TX-Dallas |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Kayla Fennell |
| Contact Phone: | |
| Contact Email: | kayla@riccione.com |
| URL: | http://www.riccione.com |
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Contact Comments:
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| Email resume in Word format to kayla@riccione.com | |
Principals only. Recruiters, please do not contact this job poster.
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