Job Details: Technical Support - Phone and Field (DB)
| Job Title: | Technical Support - Phone and Field (DB) |
| Company: | Options9 |
| Position Type: | Contract |
| Pay Rate: | $15 - $18 per\hr plus kilometer reimbursement |
| Date Posted: | Aug-21-08 |
Position: Technical Support -- Phone and Field
Keys: Must have your own car, Break\Fix, Hardware & Software Trouble Shooting
Locations: Ottawa and Montreal
Type: Contract
Working for a leading consulting firm you will support their clients' software and hardware issues by providing phone support and on-site support. You will be required to travel to client sites so you must have your own car. The position begins as an hourly contract with kilometer reimbursement and can convert to a full-time position after 6 months. Great company, lots of room for advancement. Full-time roles include benefits and training reimbursements and certifications and on-going training are enthusiastically encouraged!
Skill Set required:
* Client Facing Experience and ideally Client Executive Facing Experience
* Good Verbal Communication Skills
* Good Written Communication Skills
* Technical Installation/Troubleshooting - Hardware Installation & Break/Fix
* IBM, HP & Fujitsu Desktop/Laptop/Tablet
* IBM, Compaq & Dell Servers
* HP Printers
Technical Troubleshooting
- Basic Application Issues/Desktop & Laptop Configuration Settings Issues
- Complex Interactions between applications, O/S, Internet, Intranet, Firewalls
- Centralized Printing Environment
- WAN/LAN network & wireless including Novell, CCNA a Plus
Nice to have:
Technical Writing Experience
Good Organizational Skills
LAN Closet Wiring
Technical Management/Troubleshooting - Novell Environment
Server Related Netbackup Errors
Data Management - Volume Health/maintenance/tracking/capacity
Novell Rights/Login Scripts
Server Patches & Updates
CNE a Plus
Project/Rollout Deployment Experience a plus
Windows 2003 Server experience a plus
VoIP experience a plus
Tape Librarian experience a plus
Any Vendor Certifications are welcomed
Activities include recognition, research, isolation, resolution, and follow-up. Prepares progress reports for work performed. May involve use of problem management databases and help desk system
If do have these skills; e-mail a current version of your resume along with an e-mail the a few bullets that quickly describe your suitability for the role and this will push your application to the top.
If you don't have these skills but would like to be entered in our database to be matched with available opportunities please e-mail your resume with “Available Opportunities” in the subject line. This will ensure your resume is directed for immediate data entry in our system and we will be in touch as soon as you are matched to one of our positions.
Please only apply to this ad if you are qualified!
| Location: [rss] | Canada-ON-Ottawa |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Joanne Webb |
| Contact Phone: | |
| Contact Email: | joanne@options9.com |
Principals only. Recruiters, please do not contact this job poster.
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