Job Details: WMS Support Consultant
| Job Title: | WMS Support Consultant |
| Job ID: | WMS |
| Company: | ProVisionTech |
| Position Type: | Permanent |
| Pay Rate: | $75K |
| Skills: | Informix, WMS, SQL Server, Oracle, Support |
| Date Posted: | Jul-28-08 |
Our client is looking for an experienced professional with experience in WMS Technical Support. This experience is relevant to one of my current openings.
This is a permanent position located in Dallas, TX
Position: Technical Support Consultant
Department: Global Support
Location: Dallas, Texas
JOB REQUIREMENTS
• Minimum bachelor's degree in computer science or equivalent field
• Requires three years of support experience
• Requires advanced problem solving skills
• Requires 3+ years experience Informix Programming and Informix Database Management
• Warehouse Management / Supply Chain Execution experience needed
• Requires competent knowledge of Unix and Windows operating systems and hardware
• Requires competent knowledge of SQL Server and Oracle database management technology
• Requires competent knowledge of LAN's/WAN's
• Requires ability to use Microsoft Office Applications
• Requires written and oral communication skills to explain technical concepts and functionality of systems to non-technical customers
• Requires organizational skills to ensure the most effective and timely service is delivered to customers
• Requires decision-making ability to make procedural decisions
• Experience with Infor WMS 2000/SSA Global WMS/EXE Exceed 2000 preferred.
JOB DUTIES AND RESPONSIBILITIES:
• Provide courteous customer service in an accurate and timely manner in accordance with existing procedures.
• Provide customer support by responding to inquiries, interpreting queries and problems, examining data, error logs, utilizing all available support material and tools to successfully resolve the problem.
• Troubleshooting/debugging Informix 4GL code. Includes designing, coding and deploying code fixes to customer sites to resolve application problems that are received from customers.
• Resolve issues related to product technical capability and customer knowledge and ensure that the customer is utilizing appropriate processing procedures.
• Develop and maintain effective customer communications by managing the customer's expectations through use of negotiation, persuasion, diplomacy and clear communication, ensuring customer satisfaction and improvement in customer retention.
• Keep management informed of outstanding issues by preparing monthly/weekly status reports.
• Manage workload effectively and provide accurate accounting of work and time allocation.
If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:
1) Do you have an updated Word copy of your resume?
2) What is your availability to start?
3) Are you open to a perm position?
4) What is your current salary or pay rate?
5) Are you currently eligible to work for any employer in the US?
6) When is the best time to contact you and what # can you be reached at for this opportunity?
We pay for referrals, so if this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them.
Thanks,
Mike Hanes
| Location: [rss] | US-TX-Dallas |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Mike Hanes |
| Contact Phone: | 972-200-7171 |
| Contact Email: | mhanes@provisiontechgroup.com |
| URL: | http://www.provisiontechgroup.com |
Principals only. Recruiters, please do not contact this job poster.
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