Job Details: Call Center / Customer Service Agent # 72327
| Job Title: | Call Center / Customer Service Agent # 72327 |
| Job ID: | 72327 |
| Company: | Siemens SIS |
| Position Type: | Permanent |
| Pay Rate: | Based upon experience |
| Skills: | Customer Service |
| Date Posted: | Jul-17-08 |
At Siemens IT Solutions & Services, Inc. ( http://www.it-solutions.usa.siemens.com), Call Center Agents demonstrate an ability to interface and consult with all levels of Management and interface with Customer contacts, as a Strategic Business Partner. Each has a proven history of generating outstanding business results.
In this role, you will handle incoming issues and requests within a timely manner and to demonstrate professionalism and exceptional customer service skills. Your proven ability as a high performer in either the IT Consulting or Outsourcing Industry, will equip you to provide a sort-after level of interaction, as a Business Partner to your customer base.
We are currently looking for 14 individuals to join the team. These are temporary positions, 3-6 months that may lead to other opportunities to join the Siemens team as a full-time employee. The various shifts needed are listed below. Please note the shifts you are interested in when applying.
The shifts for these positions are:
Monday -- Friday 4:00am to 1:00pm
Monday -- Friday 5:00am to 2:00pm
Monday -- Friday 7:00am to 4:00pm
Monday -- Friday 8:00am to 5:00pm
Monday -- Friday 9:00am to 6:00pm
Monday -- Friday 12:00pm to 9:00pm
Monday -- Friday 3:00pm to midnight (2nd shift)
Monday -- Friday 3:00am to 12:00pm (3rd shift)
Sunday -- Thursday 6:00pm to 3:00am (2nd shift)
Saturday -- Tuesday 8:00am to 7:00pm
In this role, you will:
• Understand customer account information, agreements, terms, conditions and special needs
•Process customer service requests courteously, accurately and efficiently in accordance with established performance standards
•Effectively manage telephone time and workload and monitor and track MASE service calls
•Provide service escalation of non-response matters
•Strictly maintain the parameters of a customer service agreement
The qualified candidate must possess the above experience & the following specific skill sets:
•EDUCATION: High School diploma or equivalent required.
•EXPERIENCE: Customer service experience required. Previous call center experience preferred.
•JOB SKILLS: Strong verbal, oral, problem-solving, and follow-up skills, ability to perform several tasks simultaneously. Ability to work independently as well as part of a team environment. Ability to type 25 WPM without errors.
If you meet the above skill set/experience requirements and are interested in working with a world-class technology company, Apply Today!
Along with the prospect to grow your career with a financially stable, International industry leader, you will also have the unique opportunity to say to your customers, "We're SIEMENS, We Can Do That!"
| Location: [rss] | US-OH-Mason |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Paul Watts |
| Contact Phone: | |
| Contact Email: | SiemensSIS@rightthinginc.com |
| URL: | http://www.usa.siemens.com |
|
Contact Comments:
|
|
|
To apply to this position, use the following link: https://careers.peopleclick.com/careerscp/client_siemens/external/gateway.do?functionName=viewFromLink&jobPostId=265482&localeCode=en-us |
|
Principals only. Recruiters, please do not contact this job poster.
View other jobs in US-OH-Mason »
View other jobs in US-OH »
View other Customer Service jobs, Tech Support jobs, Systems Support jobs, Tech jobs
View other jobs requiring these skills: Customer Service
View other postings by Siemens SIS »
