Job Details: IVR Application Developer/Engineer
| Job Title: | IVR Application Developer/Engineer |
| Job ID: | VZBCJP00008112 |
| Company: | ASAP Staffing LLC |
| Position Type: | Contract |
| Pay Rate: | $60/Hr On W2 |
| Skills: | 4-6 years experience developing IVR solutions for Nortel?s Media Processing Server 1000 (MPS 1000). |
| Date Posted: | Jun-30-08 |
IVR Application Developer/Engineer
1 year contract in Phoenix, AZ
Title: APPLICATIONS DEVELOPER SR_II _ Senior Software Systems Engineer
no travel reimbursement
A Bachelor Degree in Computer Science, Management Information Systems or a directly related field from an accredited college or university. Other combinations of education and experience that could provide the necessary knowledge, skills and abilities to perform the job may be considered.
We are looking for a skilled and dedicated IVR Application Developer/Engineer to be responsible for the design, development, implementation, and support of IVR solutions. The ideal individual will possess the following skills:
- 4-6 years experience developing IVR solutions for Nortel's Media Processing Server 1000 (MPS 1000).
- Hands on experience with VoiceXML.
- Advanced knowledge of CTI, IVR, call recording and workforce management technologies.
- Communication, organization skills, time management, demonstrated leadership skills, coaching and development, conflict resolution.
- Supports 3 Nortel MPS 1000 Systems in 3 Locations. Each site is comprised of 2 Unique MPS 1000 Systems of 192 ports.
- Develop new IVR flows and applications as well as maintain existing flows and applications.
- Troubleshoot and resolve issues that arise in the IVR applications and flows.
- In the event of a failure across all platforms, direct call traffic directly to the customer's front line Call Center based on Published Toll Free directory.
- Prepares cost and time estimates for customer requested changes and new application development.
- Works with the assigned project manager to prepare project plans and contingency plans, and monitor and controls project activities against these plans.
- Provide implementation and operation alongside other internal Nortel IVR Engineers and 3rd party vendors performing IVR development.
Must be available to work after hours as needed.
| Location: [rss] | US-AZ-Phoenix |
| Telecommute: | No (Onsite Position) |
| Contact Name: | ASAP Staffing LLC |
| Contact Phone: | 678-919-9082 |
| Contact Email: | spatro@myasap.com |
Principals only. Recruiters, please do not contact this job poster.
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