Job Details: Sr Techncal Support Specialist
| Job Title: | Sr Techncal Support Specialist |
| Company: | SRG America |
| Position Type: | Permanent |
| Pay Rate: | $60K Per Year |
| Skills: | UNIX (any brand), JAVA, J2EE, RDBMS, Application Servers |
| Date Posted: | Jun-26-08 |
Client: FATWIRE
Responsibilities:
FatWire is seeking an energetic, ambitious Senior Support Engineer responsible for troubleshooting, supporting, and assisting FatWire's clients in our Java-based product suite. Our software is developed in Java with relational database back-end and Web-based front end. The Senior Software Engineer must have the ability to troubleshoot simple to complex problems in a logical client focused manner and be dedicated to providing world class customer support.
·Work with FatWire's clients and other support engineers to resolve technical issues
·Ability to set up client environment in house to reproduce issue as necessary
·Communicate with other departments such as Engineering and Sales to facilitate issue resolution
Requirements:
Technical Skills:
· Working knowledge of Windows and at least one brand of UNIX
· In-depth knowledge of two of the following RDBMS: DB2, Oracle, Sybase, MS SQL Server
· In-depth knowledge of application servers (any 2) - BEA, IBM, Sun, Tomcat
· In-depth knowledge of operating systems (Windows plus 1) - Windows, Solaris, AIX, Linux
· In-depth knowledge of programming languages - Java (j2ee certification preferred)
· Must be detail-oriented.
· Must be focused on and have a proven record in client satisfaction
Personal Attributes
· Team player
· Able to accept mentoring and to coach others as well
· Willing to go beyond typical job responsibilities when needed
· Strong work ethic and customer commitment
· Strong ability to multitask in a fast paced environment
· Excellent written and verbal communication abilities
Experience:
· 1-2 years experience systems/software.
Education:
· Bachelor's Degree in Computer Science or related field
| Location: [rss] | US-NY-Mineola |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Hemanth |
| Contact Phone: | 732-947-4251 |
| Contact Email: | hanusuri@srgamerica.com |
Principals only. Recruiters, please do not contact this job poster.
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