Job Details: Enterprise Solution Architect (CRM)
| Job Title: | Enterprise Solution Architect (CRM) |
| Company: | Alton Search Group |
| Position Type: | Permanent |
| Pay Rate: | 100 - 125K plus bonus |
| Date Posted: | Jun-23-08 |
We are seeking a Enterprise Solution Architect (CRM)
Position Purpose
Company is expanding their Siebel CRM Package. We have established a
Center of Excellence for our CRM practice and are building a strong competence in solutions architecture. The CRM Enterprise Solution Architect will have responsibility for ensuring alignment of IT plans with business direction and strategy in the front-office arena (Sales, Marketing and Services), which includes providing vision, direction and alignment for the IT systems that support the business processes; and developing and maintaining the IT roadmap for systems.
Position Duties and Responsibilities
.Establish and maintain strong working relationships with the business teams.
.Collaborate with business teams and IT teams to develop business and
IT roadmaps, plans and strategies related to CRM systems and the business functions they support.
.Thoroughly understand business processes and ensure alignment of IT
efforts and systems with these processes.
.Work with IT executive management and IT Account Management to help
drive project priorities and alignment with the business goals.
.Constantly advocate for and improve upon the IT processes and
corresponding IT CRM solutions implemented for the business.
.Create and maintain documentation of enterprise business processes and supporting IT CRM systems and flows (both as-is and to-be).
.Collaborate with other IT and business teams to ensure alignment of
CRM processes and supporting infrastructure with other business processes and infrastructure.
Functional/Technical Skills: skills, knowledge and experience are
required in each of the following areas:
.Experience that has provided strong understanding of business
processes supported by CRM systems and best practices for successfully deploying CRM systems.
.Strong understanding of best-in-class CRM technologies, products and
suppliers supporting key business processes.
.Strong understanding of and experience with the Siebel CRM product
suite.
.Proven success in developing and executing IT (and specifically CRM
systems) roadmaps, plans and strategy in close collaboration with
business teams.
.Ability to clearly document and communicate business processes and IT processes to both business and IT stakeholders at appropriate levels of abstraction.
.Experience managing supplier relationships
Salary 100 - 125K plus bonus
| Location: [rss] | US-KY-Lexington |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Denise Beauregard |
| Contact Phone: | |
| Contact Email: | denise@altonsearch.com |
Principals only. Recruiters, please do not contact this job poster.
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