Job Details: Field Service Technician
| Job Title: | Field Service Technician |
| Job ID: | FST ATL |
| Company: | LeapFrog Services |
| Position Type: | Permanent |
| Pay Rate: | $35k - $50k/yr |
| Skills: | break-fixes, warranty calls. |
| Date Posted: | Jun-03-08 |
Field Service Technician -
Job Description
Provides customer service in a high-energy environment
Duties and Responsibilities:
Providing on site support on all IT queries within multi-client environment. As well as logging and monitoring all requests, the position requires a high percentage of problem resolution using various diagnostic tools and interpersonal skills to guide users through situations, thus providing highest levels of client support and satisfaction. Having your Microsoft Certified System Engineer (MSCE) Network+ and A+ certifications are a plus.
Essential Duties:
- Provide customer service in a high-energy environment
- Prepares workstation by configuring hardware, software, and network interface cards, printers, and peripherals.
- Supports workstation performance by troubleshooting and resolving desktop issues; responding to and correcting problems; researching and developing solutions; keeping inventory of all systems.
- Prepares clients by conducting training in use of equipment and references; developing resources.
- Enhances workstation performance by installing upgrades; researching and providing input for new technology; recommending improvements.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
- Maintains quality results by following and enforcing standards.
- Documents actions by completing forms, reports, logs, and records.
- Accomplishes information systems and organization mission by completing related results as needed.
- Troubleshoot problems around network and remote connectivity
- Demonstrated ability to organize work in an efficient manner; to excel in a frequently interrupted environment
- Demonstrate dedication to quality customer service
- Ability to work unsupervised in carrying out responsibilities
Essential Skills
- A methodical approach and excellent communications and customer facing skills are a must in this client-focused role.
- Experience with Windows 2000/2003 in an Active Directory distributive environment is a must.
Other Skills/Qualifications:
Productivity, Quality Focus, Network Hardware Configuration, System Administration, Hardware Specifications, Network Troubleshooting, Informing Others, Documentation Skills, Technical Zeal, Operating Systems, Reporting Skills.
** client visits mostly in the Atlanta area - in field about 90%+ of the time, when not in field will be in the corp office. There is minimal travel throughout the SE over the course of a year - but most clients are located in the Atlanta area. Client companies are small to medium sized companies (20-200 employees).
| Location: [rss] | US-GA-Atlanta |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Deidra Witt, Sr. Technical Recruiter |
| Contact Phone: | |
| Contact Email: | ad8992003@yahoo.com |
|
Contact Comments:
|
|
| email your resume with salary requirement and refer to job code ATL FST in the subject line. | |
Principals only. Recruiters, please do not contact this job poster.
View other jobs in US-GA-Atlanta »
View other jobs in US-GA »
View other Field Service Technician jobs, Engineering jobs, Tech jobs
View other postings by LeapFrog Services »
