Job Details: Senior Technical Support Specialist
| Job Title: | Senior Technical Support Specialist |
| Company: | Six Degrees Recruitment |
| Position Type: | Permanent |
| Pay Rate: | based on experience |
| Date Posted: | May-12-08 |
Our client is a well-established, successful company with offices spread across three continents. They appreciate their employees and understand the value of positive work/life balance. Currently, they are looking for a Senior Technical Support Specialist to add to their Technical Support team.
The Senior Technical Support Specialist will liaise between the Senior Network Administrator and an experienced and knowledgeable Helpdesk team. To be successful in this role you will need to be a strong communicator and enjoy working in a team environment. Ideally you will have spent the bulk of your career in an IT support role in a corporate environment.
Your experience will include not only a mastery of Technical Support, but also a solid knowledge of basic network administration and simple script programming. You will be able to demonstrate a sense of urgency and an appreciation for being flexible when a job needs to be completed. Taking ownership comes naturally to you and you have a natural inclination for being customer focused.
Requirements
Minimum of 4 years' varied corporate IT support experience
College diploma or university degree in a related discipline
A reputation for outstanding customer service
Strong communication and team skills
Exceptional diagnostic abilities
An MCSE or substantial completion
Scripting, database and moderate programming skills (Office VB, Access PHP, Javascript). Please Note: this is not a programming role; programming represents only a small percentage of tasks.
A drive to exceed expectations
Your tech environment includes Microsoft Windows, Server, SQL Server and Office; Dell switches, desktops and laptops; HP servers; Watchguard firewalls; Riverbed Steelhead WAN accelerators; and many specialized engineering applications.
Your team supports computer hardware and software, networks (LANs, WAN and VPN), telecom and other information technology systems for a company of more than 300 engineering professionals and support staff in offices spanning three continents.
| Location: [rss] | Canada-BC-Vancouver |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Carolina Radovan |
| Contact Phone: | 604-630-9919 x2002 |
| Contact Email: | cradovan@6degreesrecruitment.com |
| URL: | http://www.6degreesrecruitment.com |
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All interested applicants, please submit cover letter and resume to cradovan@6degreesrecruitment.com. Thank-you for taking the time to submit your application. Please Note: due to volume of applicants, only those shortlisted will be contacted. |
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Principals only. Recruiters, please do not contact this job poster.
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