Job Details: VPN Help Desk Specialist
| Job Title: | VPN Help Desk Specialist |
| Job ID: | #061-GLA-TXO-08 |
| Company: | Glacier Technologies LLC |
| Position Type: | Permanent |
| Pay Rate: | Not Specified |
| Date Posted: | May-12-08 |
Business Resource Solutions, LLC is a shared services organization representing Glacier Technologies LLC for all Human Resource and recruiting activities. Glacier Technologies LLC is currently seeking candidates for the following opening: VPN Help Desk Specialist.
To create, renew and delete VPN user accounts.
ESSENTIAL JOB FUNCTIONS:
Create new VPN user accounts as outlined in procedures.
- Ensure that all data displayed in the user Database matches the information in the VPN Database.
- Create user accounts in a timely manner.
Renew VPN user accounts as outlined in procedures.
- Ensure that all data displayed in the user Database matches the information in the VPN Database.
- Renew user accounts in a timely manner.
Delete VPN user accounts as outlined in procedures.
- Ensure that all data displayed in the user Database matches the information in the VPN Database.
- Delete user accounts in a timely manner.
Complete VPN tickets on all transactions created, renewed or deleted with 24 hours, to include both closed and transferred transactions.
Identify, research, isolate and follow-up on any problems noted with the creation, renewal and deletion of the VPN user accounts.
Contact help desk when more information or clarification is needed to resolve a problem.
Complete TRACK SHEET (form F-751-001-A) for every transaction on daily basis.
Keep supervisor(s) aware of any problems that may occur during the creation, renewal and deletion of accounts. This may include but is not limited to any of the following:
- Email
- Phone Calls
- Face to face meetings
High School Diploma, GED, or equivalent required.
Microsoft Certified Professional (MCP) required.
Equal Opportunity Employer M/F/D/V
| Location: [rss] | US-TX-El Paso |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Tameka Robinson |
| Contact Phone: | |
| Contact Email: | |
| URL: | http://www.glacier-tech.com |
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Contact Comments:
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If you meet the requirements and are interested in applying for this position, please visit our website at www.glacier-tech.com. Only applications submitted through our website will be considered. |
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Principals only. Recruiters, please do not contact this job poster.
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