Job Details: Help Desk Agent I # 68395
| Job Title: | Help Desk Agent I # 68395 |
| Job ID: | 68395 |
| Company: | Siemens IT Solutions and Services, Inc. |
| Position Type: | Permanent |
| Pay Rate: | Based upon Experience |
| Skills: | Customer Service, Call Center |
| Date Posted: | Apr-30-08 |
At Siemens IT Solutions & Services, Inc. ( http://www.it-solutions.usa.siemens.com), Help Desk Agents demonstrate an ability to interface and consult with all levels of Management and interface with Customer contacts, as a Strategic Business Partner. Each has a proven history of generating outstanding business results.
In this role, you will handle incoming issues and requests within a timely manner and to demonstrate professionalism and exceptional customer service skills. Your proven ability as a high performer in either the IT Consulting or Outsourcing Industry, will equip you to provide a sort-after level of interaction, as a Business Partner to your customer base.
The shift for this position is: Thursday - Saturday 9:00am -- 9:30 pm (3 days -- 34.5 hours 2nd and 4th week) then Wednesday - Saturday 9:00am to 9:30pm (4 days -- 46 hours 1st and 3rd week, you will be paid overtime for the six hours)
In this role, you will:
This is a Total Call Management (TCM) function and will support all methods of customer contact for information requests, incidents, status, and escalations, and manage cases to closure within contracted service levels.
JOB SKILLS:
- ability to perform repetitive tasks in a fast-paced environment
- ability to effectively deal with the expectations of a very high-volume call center
- excellent communication skills, both verbal and written
- experience with basic email applications, Windows, and Microsoft Office
- highly organized with ability to multi-task
- good team player with mature and responsible approach to work
- work independently with minimal supervision.
EDUCATION: Associate Degree and/or 1-3 years experience in Customer Service or Call Center environment.
EXPERIENCE:
- 1-3 years experience in customer service or call center environment.
- Previous experience using Clarify, Service Access or other automated system/customer service databases is preferred
If you meet the above skill set/experience requirements and are interested in working with a world-class technology company, Apply Today!
Along with the prospect to grow your career with a financially stable, International industry leader, you will also have the unique opportunity to say to your customers, "We're SIEMENS, We Can Do That!"
| Location: [rss] | US-OH-Mason |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Siemens Information Solutions |
| Contact Phone: | 866-640-2226 |
| Contact Email: | SiemensSIS@rightthinginc.com |
| URL: | http://careers.peopleclick.com/careerscp/client_siemens/external/gateway.do?functionName=viewFromLink&jobPostId=257380&l |
Principals only. Recruiters, please do not contact this job poster.
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