Job Details: Help Desk Agent II # 69869
| Job Title: | Help Desk Agent II # 69869 |
| Job ID: | 69869 |
| Company: | Siemens IT Solutions and Services, Inc. |
| Position Type: | Permanent |
| Pay Rate: | Based upon Experience |
| Skills: | Lotus Notes, Windows 98/NT/2000/XP, Networking, VPN |
| Date Posted: | Apr-30-08 |
At Siemens IT Solutions & Services, Inc. (http://www.it-solutions.usa.siemens.com), Help Desk Agents demonstrate an ability to interface and consult with all levels of Management and interface with Customer contacts, as a Strategic Business Partner. Each has a proven history of generating outstanding business results.
In this role, you will provide technical phone support for issues of moderate to advanced complexity. Position requires technical expertise as well as excellent communication and customer service skills. Your proven ability as a high performer in either the IT Consulting or Outsourcing Industry, will equip you to provide a sort-after level of interaction, as a Business Partner to your customer base.
The shift for this position is: Monday - Friday 9:00am to 6:00pm or 10:00am to 7:00pm
In this role, you will:.
- Provide support to customers via telephone, e-mail, etc. which includes workstation/laptop troubleshooting, diagnosis, and resolution.
- Troubleshoot software, hardware and basic network connectivity problems.
- Identify, evaluate and prioritize customer problems and complaints
- Analyze customer problems and formulate plans of resolution
- Utilize all technical resources to solve customer problems
- Escalate unresolved calls to appropriate support specialist or service group
- Adhere to defined Call Center procedures and standards
- Participate in on-going training and departmental development
The qualified candidate must possess the above experience & the following specific skill sets:
- EDUCATION: Associates degree or 1-2 years of equivalent experience. MOUS/MCP/MCSE/A+ cert. preferred.
- EXPERIENCE: You must have experience with Lotus Notes release 6.5 Working knowledge of Windows 98/NT/2000/XP, Networking, Microsoft Office, Internet Explorer, and VPN. Advanced knowledge of Microsoft Outlook preferred. Prior customer service experience and/or technical phone support is a plus.
- JOB SKILLS: Strong verbal, oral, problem-solving, and follow-up skills, ability to perform several tasks simultaneously. Ability to work independently as well as part of a team environment. Minimum 25 wpm typing skills.
If you meet the above skill set/experience requirements and are interested in working with a world-class technology company, Apply Today!
Along with the prospect to grow your career with a financially stable, International industry leader, you will also have the unique opportunity to say to your customers, "We're SIEMENS, We Can Do That!"
| Location: [rss] | US-OH-Mason |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Siemens Information Solutions |
| Contact Phone: | 866-640-2226 |
| Contact Email: | SiemensSIS@rightthinginc.com |
| URL: | http://https://careers.peopleclick.com/careerscp/client_siemens/external/gateway.do?functionName=viewFromLink&jobPostId=258244&l |
Principals only. Recruiters, please do not contact this job poster.
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Windows 98/NT/2000/XP,
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