Job Details: Incident Manager JC6584
| Job Title: | Incident Manager JC6584 |
| Job ID: | JC6584 |
| Company: | Meridian Techology Group |
| Position Type: | Contract |
| Pay Rate: | doe |
| Date Posted: | Apr-30-08 |
MERIDIAN Technology Group is seeking an Incident Manager JC6584 with 3-5 years experience as a Service Desk Analyst (1-2 of those years as a Senior Service Desk Analyst) providing Tier 1 server, application, database and data feed support. Must have experience collecting and documenting knowledge base information. ITIL certification a plus.
You will track and manage incidents through their lifecycle and ensure timely involvement from appropriate support teams. Ensure support teams document activities and decisions thoroughly; follow up with appropriate support groups if information is missing before closing a ticket; produce incident tracking reports and may identify incidents that miss service level objectives. Participate/lead in morning conference calls to review incidents to clarify incident facts and identify opportunities for improvement. Provide support and troubleshooting for data feed incidents, including working with business unit representatives. Potentially resolve Tier 1 incidents in the future (i.e. reboot servers, etc. with proper documentation). Initiate/run SWAT process for system outage and coordinate all communications between vendors. Create documentation that improve Tier 1 support and the incident management role. Excellent communication skills both verbal and written, with team leading skills and ability to build effective client and vendor relationships.
MERIDIAN Technology Group, Inc. has been providing IT Professional Services to our Clients for 17 years. Our clients are located in Oregon, Washington, Arizona, California, Colorado, Minnesota, Missouri, Ohio, Wisconsin, North Carolina, Utah, Idaho, Illinois and Texas.
We have a successful history of satisfying our clients by providing them with high-caliber consultants including:
? -project managers
? -business analysts
? -application developers
? -database administrators
? -application and database architects
? -systems administrators
? -quality assurance and testers
? -desktop and network engineers
? -hardware and software engineers
? -embedded technology engineers
? -semiconductor/ASIC engineers
? -RF engineers
? -Firmware/BIOS engineers
MERIDIAN Technology Group offers our consultants a quality of employment benefits unmatched by similar organizations.
Our benefit package includes:
? - paid insurance premiums for health, dental, vision and disability.
? -401K program offering a dollar-for-dollar match up to 4%.
? -Training Program
? -3 weeks of vacation per year
Our strong benefit offerings, training programs and support staff allow Meridian to attract high quality consultants, ultimately benefiting our clients not only with a higher than anticipated level of expertise, but with a higher sense of confidence and stability in the consultant-client relationship.
Call, email, or write for more information about us
and find out what we have to offer you!
MERIDIAN Technology Group is an equal opportunity employer!
MERIDIAN Technology Group, Inc.
12909 SW 68th Parkway Suite 340 Tigard, Oregon 97223
recruiter@meridiangroup.com 800.755.1038 www.meridiangroup.com
| Location: [rss] | US-WA-Tacoma |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Andrea |
| Contact Phone: | 800-755-1038 |
| Contact Email: | recruiter@meridiangroup.com |
| URL: | http://www.meridiangroup.com |
Principals only. Recruiters, please do not contact this job poster.
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