Job Details: Technical Support Engineer
| Job Title: | Technical Support Engineer |
| Company: | EVault inc, a Seagate Company |
| Position Type: | Permanent |
| Pay Rate: | Upon experience |
| Skills: | Windows server application, including windows 2003. Exchange, SQL, Linux, and UNIX. |
| Date Posted: | Apr-28-08 |
EVault is a fast growing global company and a leader in secure online data protection, providing network-based backup and recovery solutions to thousands of companies worldwide. Our agile software development process and team environment allows us to effectively deliver on our commitments and our work environment is such that we encourage innovation and creativity from our employees. We offer a competitive, comprehensive compensation and benefits package coupled with opportunities for professional development. Come join our team and contribute to our continued success!
Due to growth and business expansion, we have an immediate requirement in our we immediate opening in our Technical Support Team Your mission is to consistently provide a rewarding customer experience by promptly resolving technical issues that EVault customers and partners encounter while using our core products and associated applications.
The key responsibilities of the role include:
• Respond promptly to vault operations and follow through on all assigned tasks
• Create records for each procedure and follow through on any tasks assigned
• Respond promptly to escalation requests from CSRs.
• Keep detailed records of all activities in a CRM
• Maintain all daily, weekly, and monthly activities in additional to tasks assigned
• Ensure all server systems run efficiently and all errors are addressed
• Become knowledgeable in all EVault products
• Become a part of an on-call rotation
The ideal candidate will possess the following requirements:
• B.S. degree in a technical discipline or equivalent experience desired
• At least 1 year experience working in a call center environment
• At least 2 years experience working with Windows 200x servers
• Excellent customer service skills with the ability to handle and diffuse difficult customers and situations
• Familiarity with back-up software
• Ability to multi-task and work under dynamic conditions and constraints with minimal supervision--i.e. strong analytical, prioritization, time management, and follow-up skills
• Ability to respond to users with a high degree of professionalism and accuracy
• Novell NetWare, Linux/Unix, AS/400 experience a definite plus
• MS Exchange, MS SQL Server, Oracle experience definite plus
• Ability to speak French is desirable
EVault was recently ranked 33rd on Deloitte Technology's Fast 500 list and 103rd on the Inc. 500 list of fastest growing private companies. If you would enjoy working in an in a well established environment that is both casual and friendly, then this could be the right opportunity for you!
Please submit your resume to:
http://tbe.taleo.net/NA3/ats/careers/requisition.jsp?org=EVAULT&cws=2&rid=245
| Location: [rss] | Canada-ON-Oakville |
| Telecommute: | No (Onsite Position) |
| Contact Name: | |
| Contact Phone: | |
| Contact Email: |
Principals only. Recruiters, please do not contact this job poster.
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including windows 2003. Exchange,
SQL,
Linux,
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