Job Details: Customer Solutions Specialist
| Job Title: | Customer Solutions Specialist |
| Job ID: | CSS |
| Company: | Kyza Staffing, Inc. |
| Position Type: | Permanent |
| Pay Rate: | 70-100K |
| Skills: | Strong tech bkgrnd, comprehensive knowledge of PC-based and basic network applications |
| Date Posted: | Apr-18-08 |
We are looking for an exceptional person to play a key role in our growing Customer Support Organization. The right candidate is a highly motivated person who has the talent and skills to provide technical support for an online audience. Candidates must have a solid technical background, competent in web-based technologies, extremely detailed oriented and have outstanding communication skills. The Customer Solution Specialist will to respond to our customers - including publishers, video content owners, consumers, and affiliates - with technical and transactional assistance. We are looking for someone who is passionate about providing our online customers with exceptional timely support and service. If you meet these qualifications, and you're a self-starter who possesses a willingness to wear multiple hats as we build and expand the organization, then we'd like to talk with you!
Responsibilities
Responsibilities include responding to customer issues via email and phone, tracking each issue to complete and thorough resolution, triaging issues for prioritization and escalation, and contributing to a knowledge database for up-to-date customer information. This individual will also assist in debugging and researching issues and effectively communicate them to interdisciplinary teams for resolution.
| Location: [rss] | US-MA-Boston area |
| Telecommute: | No (Onsite Position) |
| Contact Name: | April Williams |
| Contact Phone: | 508/736-1107 |
| Contact Email: | awilliams@kyzastaffing.com |
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Contact Comments:
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| Please call or email if interested | |
Principals only. Recruiters, please do not contact this job poster.
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