Job Details: Help Desk Analyst
| Job Title: | Help Desk Analyst |
| Job ID: | 036-STS-MDO-08 |
| Company: | SpecPro Technical Services |
| Position Type: | Permanent |
| Pay Rate: | Not Specified |
| Date Posted: | Mar-18-08 |
Business Resource Solutions, LLC is a shared services organization representing SpecPro Technical Services for all Human Resource and recruiting activities. SpecPro Technical Services is currently seeking candidates for the following opening: Help Desk Computer Support.
The employee shall perform daily activities including, but not be limited to processing trouble tickets related to computer problems, domain account/ access, mapping to shared drives/printers and various computer peripherals. Requests include, but are not limited to such things as troubleshooting and correcting problems remotely or, if required, on-site visits. Perform scheduled hardware and/or software installation. Tasks may include, but not be limited to, such things as configuring and installing a new or replacement computers, network printers. PC infrastructure will be administered and maintained as needed on a daily basis. Collaborate with customers to resolve application, phone, printer, or computer problems within a 24 hour period. Create and troubleshoot customer accounts in Active Directory (AD), Consolidated Health Care System (CHCS) and the Clinical Information Systems (CIS). Support CHCS and AHLTA end user devices including PCs, and printers. Assist customers with Desktop application installation, maintenance and troubleshooting including Citrix and other secure access clients. Provide customer support for resource related applications including FASTDATA, M2/Business Objects and SLCADA. Coordinate with end users regarding installation of software patch version upgrades or with installing hardware driver for legacy deployed software. Install and deploy new PC's, including performing data migration. Research software for package distribution via System Management Server (SMS). Document workload and all troubleshooting within Remedy on a daily basis.
College degree or experience in lieu of degree required. Previous experience in performing job description tasks required.
Familiar with personal computers, printers, servers, and microsoft office package.
All applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Equal Opportunity Employer M/F/D/V
| Location: [rss] | US-MD-Bethesda |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Jennifer Starace |
| Contact Phone: | |
| Contact Email: | |
| URL: | http://www.specpro-tech.com |
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Contact Comments:
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| If you meet the requirements and are interested in applying for this position, please visit our website at www.specpro-tech.com. Only applications submitted through our website will be considered. | |
Principals only. Recruiters, please do not contact this job poster.
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