Job Details: Senior Consultant, SAP Customer Relationship Management (CRM) - Interaction Center (IC)
| Job Title: | Senior Consultant, SAP Customer Relationship Management (CRM) - Interaction Center (IC) |
| Company: | Talent Acquisitions LLC |
| Position Type: | Contract to Hire |
| Pay Rate: | DOE |
| Date Posted: | Jan-21-08 |
We seek experienced consultants who have expertise in some of these areas:
-- Information technology experience: Problem Definition, Requirements Specification, System Architecture, System Design, Configuration, Customization, Integration and Testing, Production Cutover and Support;
-- Experience implementing SAP CRM (versions 4.0 or greater),Call Center (CIC), Contact Center, Interaction Center (IC)
-- Cross Functional Experience: Customer Analytics (Business Intelligence (BI)), Field Sales, Account Management, Lead Management, Opportunity Management, Activity Management, Territory Management, Pricing, Marketing, Lead and Campaign Management
-- Knowledge and/or experience in one or more of the following customer processes:
sales, customer service, or marketing.
-- Good consulting skills with an ability to analyze clients' business requirements, needs and objectives, and map them to best practices as embodied in SAP CRM or SAP BW.
-- Ability to translate the business requirements into specific process improvements along with identifying any/all measurable benefits.
-- Business process analysis and redesign experience.
-- Strong analytical capabilities.
-- Gap analysis and strategic roadmap/blueprint development.
-- Ability to analyze business problems from both a qualitative and quantitative perspective.
Preferred Background
The successful candidate must possess and be able to demonstrate through client references the following:
• Verifiable (via client references) subject matter and solution expertise -- generally viewed as the "go-to" person on a project -- acknowledged expert in your area of expertise.
• Terrific "soft skills" leveraged across clients' technical, project and business personnel.
• Minimum of 5-6 years of professional experience (previous consulting, software application/ system implementation and/or specific functional industry expertise).
• Ability to travel 85-100% (although we generally request working four [4] 10-hour days with our clients).
• Energy, enthusiasm and positive-spirit -- confident without arrogance.
• Entrepreneurial spirit -- will do what it takes to get the job done.
• Exceptional follow-up; never let a commitment slip through the cracks.
• Demonstrated high level of commitment to client success.
• Desire to share technical expertise with team members and the client.
Compensation & Benefits
Compensation packages include competitive base salaries and an above-average performance incentive plan for top performers based on client satisfaction/loyalty, individual contributions to Practice growth and utilization.
Our Spectrum of Benefits is geared toward giving our employees the flexibility they need, and we offer the following to all employees:
• Comprehensive national Medical Plan with low individual contributions
• Comprehensive national Dental Plan with low individual contributions
• Comprehensive national Vision Service Plan with low individual contributions
• Term Life Insurance
• Competitive vacation/holiday program
• 401(k) Plan
• ? and a chance to make a difference!
| Location: [rss] | US-Any, must be willing to travel 100% |
| Telecommute: | No (Onsite Position) |
| Contact Name: | |
| Contact Phone: | |
| Contact Email: | staffing@talentacquisitions.com |
| URL: | http://www.talentacquisitions.com |
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Contact Comments:
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| please e-mail resume to staffing@talentacquisitions.com | |
Principals only. Recruiters, please do not contact this job poster.
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