Job Details: Technical Writer
| Job Title: | Technical Writer |
| Job ID: | 4178 |
| Company: | Citrix Online |
| Position Type: | Permanent |
| Pay Rate: | DOE |
| Date Posted: | Jan-15-08 |
Position Summary
Citrix Online is looking for a detail-oriented Technical Writer to join our User Experience Group. This person will be responsible for documenting the user experience of award-winning Citrix Online Web sites and application suites including GoToMyPC®, GoToAssist? and GoToMeeting?.
Responsibilities
• Creates and maintains user experience documentation and internal Release Notes for a particular product within an application suite.
• Works with user experience designers, software engineers, trainers and other stakeholders to understand the user experience and then documents the interaction and visual design of the user experience for both web and software-based interfaces.
• Conducts interviews with subject matter experts to understand the software application.
• Participates as an observer in user experience research activities such as usability testing, site visits, focus groups, interviews or other research activities, taking notes and/or contributing to user experience research findings.
• Participates in integration, pre-alpha, alpha and beta testing of the assigned application.
• Ensures that work is consistent with documented writing standards. Uses style guides and document templates to maintain consistency in documentation across applications.
• Works with more experienced technical writers to get approval to move projects forward and drive them to completion. Holds internal document reviews.
• Serves as a user experience resource for others on the application team. Responds to inquiries and provides information regarding product functionality.
• Works with other groups such as Quality Assurance, Engineering and Training and Development to ensure comprehensive documentation.
Qualifications and Requirements
• BA degree in English, Writing or a related field. Equivalent experience may be substituted for formal education.
• Proficiency with Microsoft Word. Knowledge and experience with wikis and document formatting.
• Familiar with Macintosh and PC platforms.
• Aptitude for quickly learning new software applications.
• Ability to explain technical concepts to a non-technical audience in a coherent manner.
• Command of English grammar and punctuation.
• Strong communication and interview skills.
• Exceptional analytical mind.
• Basic grasp of HTML is strongly desired.
• Knowledge of and experience with configuration management tools is a plus.
• Basic knowledge of The Chicago Manual of Style, the Microsoft Manual of Style for Technical Publications and the Apple Publications Style Guide is a plus.
About Citrix Online
Citrix Online offers Web-based access, support and collaboration software and services through the GoToMyPC®, GoToAssist? and GoToMeeting? application suites. Our products are used by over 13,000 companies worldwide and consistently receive best-in-class awards and accolades from top press and industry analysts.
Citrix Online's headquarters are located in the Santa Barbara area. Our close proximity to the Santa Barbara campus of the University of California provides an opportunity to further your educational goals. In addition to a casual work environment, flexible scheduling and opportunities for advancement, Citrix Online offers a great compensation package including a 401(k) plan and health, dental and vision insurance.
| Location: [rss] | US-CA-Santa Barbara |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Kathleen Gavenman |
| Contact Phone: | |
| Contact Email: | kathleen.gavenman@citrix.com |
| URL: | http://www.citrixonline.com |
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Contact Comments:
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| Apply by emailing your cover letter and resume to the email address supplied or apply online at www.citrixonline.com/jobs to Req. #4178. Please include a link to or submit two or three non-fiction samples of your work with your application. This is a full-time on-site position in the Santa Barbara area. | |
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