Feedback and Training Analyst Job Posting
| Job Title: |
Feedback and Training Analyst
|
| Company: | Samasource |
| Position Type: | Contract to Hire |
| Pay Rate: | 28,000-30,000 inr per month |
| Skills: |
Quality Assurance, Feedback, Training, Team Leader
|
| Date Posted: | Jun-18-12 |
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The Company:
Samasource is a social enterprise that connects people living in poverty to work via the Internet. We are a small, dynamic team committed to changing the world with an innovative business model. Samasource is supported by the Rockefeller and Ford Foundations, as well as thousands of individual donors.
The Job:
We are looking for a self-motivated and detail-oriented Feedback and Quality Assurance Analyst to join our Delivery Team to perform feedback and training for our global workforce, and ensure that all project guidelines and instructions are understood and practiced by our workers. As an important part of our delivery team, you will be working directly with our Training and Quality Assurance Manager and our workers around the globe to make sure that our work meets client guidelines and deadlines. You will be responsible for training our workers and giving them the tools necessary to deliver excellent projects.
Responsibilities:
• Work with Training and Quality Assurance Manager to understand client deliverables and determine best practices
• Conduct project-based training with our global workforce
• Ensure that client expectations and SLAs are met by our workers
• Review and perform quality check on all projects
• Maintain open communications with workers on quality issues, instruction clarification, and best practices for project completion
• Translate client needs into clear, articulate, instruction sets and guidelines
• Ensure projects are delivered on-time with accuracy
Requirements:
• Degree, Diploma, Graduate, Post Graduate
• 1-3 years of previous training experience in a BPO
• Fluent in English, additional languages a plus
• Proficiency in MS Word and Excel
• Exceptional attention to detail
• Solid analytical skills
• Excellent time-management and self-governance skills
• Ability to effectively communicate with people from diverse backgrounds and cultures
• Comfort in working in an unstructured environment, with reliable execution and timelines and strong communication skills
• Must own a personal computer (Mac or PC) and be equipped with a stable Internet connection and power
Apply at: http://samasource.theresumator.com/apply/r43G1M/Feedback-Quality-Assurance-Analyst.html
Samasource is a social enterprise that connects people living in poverty to work via the Internet. We are a small, dynamic team committed to changing the world with an innovative business model. Samasource is supported by the Rockefeller and Ford Foundations, as well as thousands of individual donors.
The Job:
We are looking for a self-motivated and detail-oriented Feedback and Quality Assurance Analyst to join our Delivery Team to perform feedback and training for our global workforce, and ensure that all project guidelines and instructions are understood and practiced by our workers. As an important part of our delivery team, you will be working directly with our Training and Quality Assurance Manager and our workers around the globe to make sure that our work meets client guidelines and deadlines. You will be responsible for training our workers and giving them the tools necessary to deliver excellent projects.
Responsibilities:
• Work with Training and Quality Assurance Manager to understand client deliverables and determine best practices
• Conduct project-based training with our global workforce
• Ensure that client expectations and SLAs are met by our workers
• Review and perform quality check on all projects
• Maintain open communications with workers on quality issues, instruction clarification, and best practices for project completion
• Translate client needs into clear, articulate, instruction sets and guidelines
• Ensure projects are delivered on-time with accuracy
Requirements:
• Degree, Diploma, Graduate, Post Graduate
• 1-3 years of previous training experience in a BPO
• Fluent in English, additional languages a plus
• Proficiency in MS Word and Excel
• Exceptional attention to detail
• Solid analytical skills
• Excellent time-management and self-governance skills
• Ability to effectively communicate with people from diverse backgrounds and cultures
• Comfort in working in an unstructured environment, with reliable execution and timelines and strong communication skills
• Must own a personal computer (Mac or PC) and be equipped with a stable Internet connection and power
Apply at: http://samasource.theresumator.com/apply/r43G1M/Feedback-Quality-Assurance-Analyst.html
| Location: | - |
| Telecommute: | Yes |
| Contact Name: | |
| Contact Phone: | |
| Contact Email: | |
| URL: | http://samasource.theresumator.com/apply/r43G1M/Feedback-Quality-Assurance-Analyst.html |
|
Please mention Dev Bistro when contacting us. |
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