Software Support Analyst Job Posting

Position: Software Support Analyst

Location: Toronto



Primary Responsibilities

Provide Level 3 application support

Troubleshoot issues and conduct root cause analysis

Resolve escalated issues with a sense of urgency

Collaborate with Project Managers, Systems Analysts and the Quality Assurance team and other project team members to address system incidents

Manage and maintain development build and deploy servers to meet the needs of every project

Identify potential improvements to reduce the number of problems and enhance supportability

Establish methodologies (documentation, process and procedures) to be followed during project life cycle

Foster teamwork and collaboration across a global development team, project teams, and business and systems partners



JOB REQUIREMENTS

Education and Experience:

Bachelor's or advanced degree in Computer Science or a related discipline

5+ years of software technical support and/or development experience on business critical, enterprise wide applications

Experience with technical support of software utilizing relational databases and software components with C++, C#, ASP.NET, .NET Framework and Visual Studio IDE

Highly organized, self motivated individual



Skills and Knowledge:

Ability to understand the technology and architecture of the application.

Ability to quickly learn new concepts and technologies

Ability to work across business and systems groups at all levels

Excellent trouble shooting skills

Detail oriented coupled with strong analytical and problem-solving skills

Strong organizational skills coupled with effective written and verbal communication skills

Must be an organized self-starter with a collaborative work style, and the ability to multi-task