Mobile Business Architect Job Posting
| Job Title: |
Mobile Business Architect
|
| Company: | USAA |
| Position Type: | Permanent |
| Pay Rate: | Competitive |
| Date Posted: | May-24-12 |
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We are currently seeking a talented Mobile Business Architect for our San Antonio, TX facility.
PURPOSE OF JOB
Directs channel sales and service facets focused on increasing product acquisition, self-service adoption and exceptional member experience by leveraging business stakeholder partnerships and technical resources. Leads and motivates cross-functional teams in the development and delivery of exceptional member experiences through management and support of the end-to-end performance of specific channels. Develops strategies for acquisition and servicing by translating business and member needs into multi-channel capabilities. Directs business leaders on project-related issues and provides strategic solutions. Works closely with cross-functional stakeholders and applies expert product/domain knowledge to achieve revenue and member satisfaction goals, which are accomplished by optimizing product performance across multi-channels to include championing efforts, securing funding, and influencing the budgeting portfolio. Independently, under minimal supervision, performs highly complex and often unique, work assignments and problem resolution across systems, processes or channels. Drives and directs team productivity to achieve quality results. Accountable for achieving business product/domain objectives and results, the results of the team; and has the authority to make business related decisions.
Minimum Requirements
- Bachelors degree (or 6 years equivalent work experience in interactive and/or mobile).
- 10+ years relevant work experience with interactive operations and/or ecommerce technology.
- Advanced knowledge with user centered design methodologies, business process engineering and business case development.
- Advanced knowledge with emerging technologies including mobile web, web apps, social media and user generated content platforms.
- Ability to lead matrix teams across multiple disciplines: (business, IT, design, etc).
Preferred
- MBA or equivalent (10+ years) experience in developing business cases.
- 5+ years experience in developing business solutions for consumer-facing digital channels (web, mobile, IVR, email, etc.).
- Demonstrated ability to adapt consumer-facing technologies to meet business objectives with a high degree of end-user satisfaction.
- 2+ years experience in working with Mobile platforms and operating systems.
- 3+ years experience in user-centered design and/or experience design.
- Demonstrated ability to define and execute multi-year enterprise business strategies.
- Ability to identify and establish initial connections with prospective technology and business partners.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.
Relocation assistance is not available for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.
USAA is an Equal Opportunity/Affirmative Action Employer.
To apply for this position, please CLICK HERE
We are currently seeking a talented Mobile Business Architect for our San Antonio, TX facility.
PURPOSE OF JOB
Directs channel sales and service facets focused on increasing product acquisition, self-service adoption and exceptional member experience by leveraging business stakeholder partnerships and technical resources. Leads and motivates cross-functional teams in the development and delivery of exceptional member experiences through management and support of the end-to-end performance of specific channels. Develops strategies for acquisition and servicing by translating business and member needs into multi-channel capabilities. Directs business leaders on project-related issues and provides strategic solutions. Works closely with cross-functional stakeholders and applies expert product/domain knowledge to achieve revenue and member satisfaction goals, which are accomplished by optimizing product performance across multi-channels to include championing efforts, securing funding, and influencing the budgeting portfolio. Independently, under minimal supervision, performs highly complex and often unique, work assignments and problem resolution across systems, processes or channels. Drives and directs team productivity to achieve quality results. Accountable for achieving business product/domain objectives and results, the results of the team; and has the authority to make business related decisions.
Minimum Requirements
- Bachelors degree (or 6 years equivalent work experience in interactive and/or mobile).
- 10+ years relevant work experience with interactive operations and/or ecommerce technology.
- Advanced knowledge with user centered design methodologies, business process engineering and business case development.
- Advanced knowledge with emerging technologies including mobile web, web apps, social media and user generated content platforms.
- Ability to lead matrix teams across multiple disciplines: (business, IT, design, etc).
Preferred
- MBA or equivalent (10+ years) experience in developing business cases.
- 5+ years experience in developing business solutions for consumer-facing digital channels (web, mobile, IVR, email, etc.).
- Demonstrated ability to adapt consumer-facing technologies to meet business objectives with a high degree of end-user satisfaction.
- 2+ years experience in working with Mobile platforms and operating systems.
- 3+ years experience in user-centered design and/or experience design.
- Demonstrated ability to define and execute multi-year enterprise business strategies.
- Ability to identify and establish initial connections with prospective technology and business partners.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.
Relocation assistance is not available for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.
USAA is an Equal Opportunity/Affirmative Action Employer.
To apply for this position, please CLICK HERE
| Location: | US-TX-San Antonio |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Human Resources |
| Contact Phone: | |
| Contact Email: | |
| URL: | http://track.tmpservice.com/ApplyClick.aspx?id=1478676-1968-3649 |
|
Please mention Dev Bistro when contacting us. |
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