Support Technician - level 1 Job Posting
| Job Title: |
Support Technician - level 1
|
| Job ID: | 1295 |
| Company: | Kovasys INC. |
| Position Type: | Permanent |
| Pay Rate: | TBD |
| Date Posted: | May-23-12 |
We
are seeking a creative and passionate support technician excited about been at the
forefront of technology. Main responsabilities:-
Provide first level of technical
customer support via email and phone.-
Troubleshoot and solve problems
involving the infrastructure.-
Monitor systems and handle alerts.-
Routine maintenance including
checking dashboards and looking into anomalies.-
Resolve customer tickets and diagnose
new issues. -
Document and escalate customer
issues.-
Communicate with customer’s IT to
provide technical help.-
Communicate with other teams to
explain issues, get support to solve them. Requirements:-
Experience with customer support.-
Passionate about solving problems.-
People skills: loves
customers/people, enjoys teaching/explaining, patient.-
Good networking skills.-
Good knowledge of Linux-
Interested in open source. Language:-
Bilingual (French/English)-
More languages are a plus
| Location: | Canada-QC-Montreal |
| Telecommute: | Yes |
| Contact Name: | Kovasys INC. |
| Contact Phone: | |
| Contact Email: | corporate@kovasys.com |
| URL: | http://www.kovasys.com/jobs.asp?id=1295 |
|
Please mention Dev Bistro when contacting us. |
|
