Field Application Engineer Job Posting

Job Title:	Field Application Engineer - VOIP SIP H.323
Company:	Castle Consulting Services
Position Type:	Permanent
Pay Rate:	75-100K depending on experience
Skills:	VoIP, H.323, SIP, Gensys
Date Posted:	May-23-12

Field Application Engineer -- VoIP/Telecom Sector
North Carolina, New Jersey or Dallas

Position Summary:
The ideal candidate should have an established record of accomplishment for providing high quality support to meet customer requirements. The FAE is expected to manage and control critical accounts and following established processes, determine the proper course of action for customer problem resolution and provide management with status updates. The FAE is the primary liaison between the customer base and all other internal contacts; should have prior experience working with sales, technical resources, operations, and partners.

Reports to: Director or Technical Support
Travel: 25% US
Location: New Jersey, North Carolina or Dallas

Responsibilities:
• Discover, isolate and duplicate problems and develop solutions using software and hardware tools as required.
• Accurately record customer issues and document resolutions.
• Write example applications, tech bulletins and white papers for customers demonstrating and explaining products.
• Identify scope of work, prioritize and ensure completion in a timely fashion.
• Work with Engineering to incorporate changes to products initiated by customer needs.
• Analyze process, procedures and products for Root Cause Analysis.
• Identify opportunities for product improvement.
• Participate in QA testing; develop test suites and documentation review.
• Maintain a thorough understanding and broad knowledge of product information.
• Perform on-site maintenance actions as required.
• Deliver technical training/knowledge transfer to customers/partners as required

Requirements:
• Education: MS/BS in Computer Science or a related field is preferred
• Direct technical working experience in Telecom and Data Communications, with an emphasis
on voice applications - required
• Solid understanding of VoIP/ IP Telephony and various signaling protocols such as SIP and H.323, etc. - required
• Experience with TDM signaling protocols (e.g., ISDN, RBS, etc.) -- strongly preferred
• Solid understanding of Windows and Linux platforms - required
• Experience working with Microsoft Lync or Genys
• A working knowledge of C / C++ - strongly preferred
• Experience with both Enterprise and Service Provider clients -- a plus
• Excellent English written and verbal communication skills -- required
• Experience in technical support field and customer support.
• Excellent diagnostic, troubleshooting and problems solving skills.
• Ability to work in a fast paced environment.

Company Overview:
Our client, an international, publicly-traded market leader, designs, manufactures and sells advanced Voice over IP and converged VoIP and data networking products and applications to service providers and enterprises. The products are deployed globally in IP, mobile, cable and broadband access networks, as well as in enterprise accounts. Products include media gateways and servers, enterprise session border controllers and residential and business gateways.

Location:	US-NC-Raleigh
Telecommute:	No (Onsite Position)
Contact Name:	Karen Allison
Contact Phone:
Contact Email:	karena@castle-consulting.com
Please mention Dev Bistro when contacting us.