Desktop Support Job Posting

Job Title:	Desktop Support
Company:	Spearhead Staffing
Position Type:	Contract to Hire
Pay Rate:	18-20
Skills:	Windows, MS Office, Ticketing System, Customer Service, Active Directory, LAN, WAN, troubleshooting
Date Posted:	May-07-12

The Desktop Support Technician should have the following skill set:

- Minimum of two years experience in administrative and technology or other direct equivalent experience

- Strong Microsoft Windows (XP, Win7) experience

- Provide computer (Hardware and Software) support to users, including C-level employees.

- Experience with basic Active Directory operations and support.

- Experience with protocols such as LDAP, DHCP, DNS.

- Experience with IP addressing and basic network concepts such as LAN, WAN, switching and routing.

- Experience with installing, supporting, and troubleshooting user applications, specifically MS Office 2010 and AutoCad.

- Ability to answer user questions and resolve problems within area of expertise. Analyze information from customers to determine the next appropriate action and escalate when necessary

- Experience with resolving incidents through remote desktop applications

- Experience with deploying desktop images for new hires

- Monitor helpdesk queue and resolve tickets

- Perform support for Anti Virus incident management to resolution

Location:	US-NY-New York
Telecommute:	No (Onsite Position)
Contact Name:	Marisa Narula
Contact Phone:
Contact Email:	marisa.narula@spearheadstaffing.com
URL:	http://www.spearheadstaffing.com/default.aspx
Contact Comments:
Please send Word format resumes only. Please mention Dev Bistro when contacting us.