Customer / Technical Support Job Posting

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Job Title:	Customer / Technical Support
Job ID:	00003248
Company:	GoIWx, Inc.
Position Type:	Permanent
Pay Rate:	TBD
Skills:	Customer / Technical Support
Date Posted:	Dec-31-09

Growing Microsoft Dynamics Hosting and Gold Microsoft Partner is seeking a Customer / Technical Support Specialist, Level 1 for a full time position in Minneapolis, MN.

GoIWx believes that employees are its most valuable resource. We are a small, focused and growing S+S / SaaS software hosting company specializing on ERP, CRM and other Line of Business Applications. We embrace a diverse, casual, small-company environment poised for continued rapid growth. If you're looking to achieve your career goals with a proven leader that offers a competitive salary, attractive benefits, and a bright future, look no further.

Ideal candidate will have a strong work ethic and is able to handle pressures of front line customer service/technical support with style because they have a history of problem solving and technical expertise with users of Microsoft OS's and applications. Candidate will have the confidence to carry out their role knowing they work on a tight knit team and will have the resources to succeed for the long term.

Candidate will be responsible for assessing calls, resolving issues and evaluating incidents to escalate to technical support level II, service centers or a third party provider. Candidate will perform triage and try to resolve issues on the first call, create and manage the incidents, insuring top-level customer satisfaction and experience. Candidate will play a role in monitoring internal network with consoles / dashboard and dispatch alerts to team members as required. In addition, assist service and integration technicians and service management team.

Strengths and Qualifications:
- Basic typing and data entry skills required.
- General knowledge of PC's and PC software required.
- Excellent verbal and written communication skills required.
- As position is technical in nature, familiarity with hosting technologies is required including: Microsoft O/S's, phone systems, basic networking hardware, and application/DB servers, basic TS/RDP, and understanding of monitoring tools.
- Networked printer experience is of particular importance.
- Understand the concept of an SLA and delivery of services via the Internet.

Desired Education and/or Experience:
- Two-year technical degree from an Accredited Institution or two years experience in customer service.
- Microsoft Certifications: MS 70-270 or 70-290 desired.
- Experience in creating and maintaining knowledge base and resolution documentation desired.
•BONUS• ASP, .NET, JSP, HTML, DHTML others...

Compensation and other Considerations:
- Position is full-time, Monday-Friday, with occasional after hours on-call support.
- Re-location is not offered for this position.
- This is an entry level position, salary will be commensurate with that experience.
- NO RECRUITERS

If you want to make an immediate contribution to a growing company, please send your resume to: careers@goiwx.com.

Location:	US-MN-Minneapolis
Telecommute:	No (Onsite Position)
Contact Name:	Michael Swan
Contact Phone:	952-258-6337
Contact Email:	mswan@goiwx.com
URL:	http://www.goiwx.com/companyservicetechlevel1.html

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